Reference

How We Handle Your Data and Account

This page sets out the legal framework that governs your relationship with sona77 when you access our platform from eligible regions.

Data HandlingCookie PolicyAccount RightsContact PathsEligible Regions
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sona77 How We Handle Your Data and Account
HOW WE PROTECT YOU

Data Handling, Security and Your Control

We approach data protection as an operational commitment, not a marketing statement. Below are the specific practices that govern how sona77 stores, processes and secures information tied to your account. Each item describes a real process you can verify or act on through the support channels listed above.

Encrypted Connections

Every page on our site loads over an encrypted channel. When you submit login credentials, wallet details for bKash, Nagad or Rocket, or personal information, that data travels in encrypted form between your device and our servers. No plaintext transmission.

Cookie Management

We use functional cookies to keep you logged in and analytics cookies to understand how pages perform. You can disable analytics cookies in your browser without losing account access. Functional cookies are necessary for session continuity across your mobile browser.

Data Retention Rules

Your account data remains stored while the account is active. If you request closure, we remove personal identifiers within a reasonable period unless a legal obligation requires longer retention. Transaction records may be kept separately for compliance purposes.

Access Requests

You can ask for a full export of the data we hold about you. Submit the request via live chat or email, confirm your identity through your registered number, and we prepare the file.

Correction and Deletion

If any stored information is incorrect — a misspelled name, outdated email or wrong wallet identifier — contact support to request a correction. Deletion requests are honoured where no regulatory requirement prevents removal. We confirm completion in writing.

Internal Access Controls

Only authorised personnel can view your personal records, and access is logged. We review these logs periodically.

REACH OUR TEAM

Policy Questions and How to Contact Us

If you have questions about this legal notice, your data or your account status, reach us through any of the channels below. We handle policy queries with the same priority as account or payment issues, so you will not be redirected or placed in a separate queue. Our support agents can walk you through data access requests, explain cookie behaviour on your device, or clarify which regions are currently eligible for account creation.

Team online

Live Chat

Open the chat widget from any page on our site. A support agent will confirm your identity through your registered mobile number before discussing account-specific legal queries. Available around the clock for both general and policy-related questions.

Email

Send your request to our support address found in the site footer. Include your registered mobile number and a brief description of what you need — data export, correction or deletion. We aim to respond within one working day.

In-App Message

Tap the support icon inside your account dashboard on mobile. This channel links directly to your account record, so verification is faster. Useful when you want to update wallet details or request a data summary without switching to email.

Frequently Asked Questions About Our Legal Policy

These questions reflect what real account holders ask us most often about data, cookies, eligibility and account rights. Each answer is specific to how sona77 operates for users in Bangladesh and eligible regions.

We collect your name, mobile number, email address and the wallet identifier you use for deposits — whether that is bKash, Nagad or Rocket. This information is used for identity verification, transaction processing and service communication. We do not ask for more than what is necessary to run your account.

Yes. Contact our support team via live chat or email, verify your identity through your registered mobile number, and request account closure with data deletion. We will remove personal identifiers within a reasonable timeframe unless a legal obligation requires us to retain specific records.

We use two types: functional cookies that maintain your login session as you move between pages, and analytics cookies that help us understand traffic flow. You can disable analytics cookies in your browser settings without affecting your ability to log in or use account features.

We store a wallet identifier to process and track your deposits and withdrawals. This identifier is held in encrypted form with restricted access. It is not shared with third parties except where required by a lawful regulatory or law enforcement request.

Only authorised personnel with a legitimate operational need can view your records. Every access event is logged and periodically reviewed. If we detect any irregular access pattern, we investigate internally and notify you if your data was involved.

We do not sell your data. Limited information may be shared with payment processors to complete transactions, and with analytics providers in anonymised form. If a regulator or law enforcement body issues a lawful request, we disclose only what is specifically required.

Your account enters an inactive state. We retain the data in case you return, but it remains subject to our security controls. After a prolonged period of inactivity, we may reach out to ask whether you want to reactivate or close the account and have your data removed.

Availability depends on local law and eligible regions. We do not claim universal access. If your region is not currently supported, the registration process will reflect that. For specific questions about your jurisdiction, contact support and we will clarify your status.

Yes. Submit a data export request through live chat or email. After identity verification via your registered mobile number, we compile a file containing your account details, transaction history and communication logs. We deliver this within a reasonable processing window.

Use any of our support channels — live chat, email or in-app message. Describe the concern clearly and include your registered number for verification. We treat data-handling complaints as high priority, investigate internally, and respond with findings and any corrective steps taken.

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