Reference

How sona77 Handles Your Personal Information

We collect only the data needed to run your account, process your payments through bKash, Nagad or Rocket, and keep your sessions secure.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedLive casino and slots

Browse the Lobby Read FAQ

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We use multiple layers to keep your account data private, from encrypted connections to internal access controls. Below are the specifics of how different areas of data handling work at sona77, so you know exactly where you stand before you fund your wallet or place a wager.

Encrypted Connections Every session between your device and our servers runs over encrypted channels. Whether you are logging in from a mobile browser or depositing via bKash, the data in transit cannot be read by anyone intercepting the connection.

Cookie Usage We use cookies to keep you logged in across sessions and to remember your language and layout preferences. You can clear cookies from your browser settings at any time — you will simply need to log in again on your next visit.

Account Security Your sona77 account is protected by a PIN or OTP sent to your registered mobile number. If we detect a login attempt from an unfamiliar device, we prompt verification before granting access to your wallet or personal settings.

Data Retention Identity documents and payment records stay on file while your account is active. After closure, we retain only what local regulations require and anonymise everything else within a reasonable window.

Internal Access Controls Only authorised team members can view your personal data, and only when handling a specific support request or compliance check. Access is logged, time-limited, and reviewed regularly.

Requesting Changes or Deletion You can ask us to correct inaccurate details, export a copy of your data, or delete your account entirely. Send the request through live chat or email and we will confirm completion once the process finishes.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about what data we hold or want to exercise any of your rights, our support team handles privacy queries directly. You can reach us through live chat on the site, by email, or via our social channels — no need to fill out a separate form or wait for a callback queue.

Team online

Live Chat

Tap the chat icon from any page on your phone or desktop browser. A support agent can confirm what data categories we hold for your account and walk you through a deletion or correction request in real time.

Email Support

Send your privacy query to our support email address. Include your registered mobile number so we can locate your account quickly. We aim to respond within one working day with a clear summary of next steps.

Social Channels

Message us on our verified social accounts if chat or email is not convenient. We will move the conversation to a private thread before discussing any personal details linked to your sona77 account.

What We Collect and Why We Keep It

sona77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sona77, we receive the details you provide during registration: your name, mobile number, email address, and the payment credentials linked to your bKash, Nagad or Rocket wallet. We also gather device identifiers, IP addresses and browser session data each time

1
you log in — this helps us detect unauthorised access and maintain continuity across your phone and any other device you use. Transaction records are stored for every deposit and withdrawal you make so that we can reconcile your wallet balance and respond to any dispute
2
you raise through our support channels. We do not sell or rent your personal information to advertisers or unrelated third parties. Data may be shared with payment processors solely to complete your transactions, with security partners who help us prevent fraud, or with authorities where disclosure
3
is required by law in eligible jurisdictions. Retention periods depend on the category of data: identity records are kept for as long as your account remains active plus a reasonable period afterward to satisfy any regulatory obligation, while session logs are purged on a rolling schedule.
4
If you close your account, we anonymise or delete personal data within a reasonable timeframe unless retention is legally mandated. Availability of our services depends on local law and the eligible regions where you reside.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data Rights

Below are the questions we hear most from account holders about how their information is stored, shared and controlled. Each answer reflects our current practices for users in eligible regions where sona77 operates under applicable local law.

We collect your name, mobile number, email and the payment credentials you link — typically your bKash, Nagad or Rocket wallet details. We also log your device type and IP address at sign-up to help verify future logins.

We share data only with payment processors needed to complete your deposits and withdrawals, security partners who help us detect fraud, and authorities where legally required. We never sell your information to advertisers or unrelated parties.

Once you close your account, identity records are retained only for the period required by applicable regulations in your region. Session logs and non-essential data are anonymised or deleted within a reasonable timeframe after closure.

Yes. Send a data export request through live chat or email with your registered mobile number. We will compile your records — registration details, transaction history and session logs — and deliver them in a standard format.

Open live chat or email support and tell us which details are inaccurate. For identity fields we may ask you to upload a fresh document. Changes are applied once our team verifies the update.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can block or clear them in your browser at any time, though doing so will log you out and reset layout preferences.

Your payment data travels over an encrypted connection between your device and our servers. We do not store your full wallet PIN — only a tokenised reference that lets us display your linked method and process future transactions.

If we detect unauthorised access to personal data, we notify affected account holders through their registered email and in-app message. The notice includes what happened, what data was involved, and what steps you should take.

Yes. Availability of our services and the specific rights you can exercise depend on local law in your region. Where regulations grant additional data rights — like erasure or portability — we honour those for eligible account holders.

Contact support via live chat or email and request full account deletion. We will confirm your identity through an OTP to your registered number, then begin the deletion process. Any legally required records are retained separately and anonymised.

How sona77 Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat

Email Support

Social Channels

Common Questions About Your Data Rights

01 What personal data does sona77 collect when I register?

02 Do you share my data with other companies?

03 How long do you keep my information after I close my account?

04 Can I get a copy of all the data you hold on me?

05 How do I correct wrong information on my account?

06 What cookies does the site use and can I block them?

07 How is my payment information protected during a bKash or Nagad deposit?

08 Will you notify me if there is a data breach?

09 Does this policy apply differently depending on my region?

10 How do I delete my sona77 account and all associated data?

Related pages